k 6
09.03.2025
I go there very often, it is obviously pricey but what a shame that.. the staff is rude and simply do not care about customers, they give them for granted, no efforts to gree them ir thank them, not at the till , not at the counter, not where you can buy pizza or bread... Giys please try to pretend and make an effort to show that you are not unhappy to work there!
Sam
09.03.2025
Please keep it Italian, don't give the Indian jobs there, I am not against them but because all the people in London complained about the cleaning thing, clean is not in there dictionary.
Martin Elias
08.03.2025
Lamentablemente el 5 de marzo fuimos estafados.
Pagamos y cuando estábamos sentados vino el Sr Salvatore y nos dijo que el pago no se había podido realizar.
Le mostré que ya me lo habían debitado, pero me dijo que debía realizarlo de nuevo y que el primer pago me lo iban a acreditar en mi cuenta pasado 2 días.
Hoy 8 de marzo aun no lo han realizado.
Adjunto foto del detalle de mi cuenta donde se ve cobrado dos veces.
Bella Central
08.03.2025
🗨"The managers lead by example, and do what they say. It's different from other places I've worked. "
This was the quiet response I got from a young male employee. On my way out, I stopped by a counter to ask about the day-to-day culture of the organisation.
It was my 2nd or 3rd visit, and this time, I visited on my way home after an enjoyable business conference.
Within seconds of arriving, I noticed how much it felt like a fun food adventure park, filled with amazing colours and ingredients!🎉
It reminded me why Italy's 'Eataly' feels special: there is something (food or gift) for EVERYONE, and each item, large or small, is beautifully crafted and presented for our delight. ✨️
Being here, even before purchasing an item, made me feel as though I was giving a gift to myself - without having to fly to Italy (less carbon footprint)! 💝
If I could make one recommendation? Visit on your own, at least once, to fully immerse yourself in the different foods from Eataly.
The Eataly London offer is fourfold: Restaurants, Foodhall, Market, and a Cooking School.
It is clear how intentional this brand is, in its aim to make food a joyful, loving, and creative experience. It succeeds in doing that!
As someone with experience of premium food & drink brands, I was in my happy place walking around and studying their packaged products - confectionery, condiments, and more. With each find, I imagined how hard the owners, managers, and team on the ground must work to make (our) customer experience positively memorable.
No organisation is perfect, but this operation is really impressive. That's why I asked the question on my way out.
It's a good thing when customers and workers feel the same about a brand.✨️
I've another meeting nearby next week, so I'll come back for Easter gifts!🎁 🎁
Silvia C
08.03.2025
Great food assortment but prices are extremely high! Good for a few pieces but there’s definitely better value for Italian food in London
Dáša Katreníková
07.03.2025
Amazing experience!
Delicious food ❤️
Gabriela Varga
07.03.2025
I've been yesterday for a meeting in London and afterwards i wanted to buy some Italian products and a nice bottle of wine from Eataly first floor, walking around Augustina grabbed my attention with her right tone and right words to see they lunch business, and it was easy for me because i love Italian food, i had the best polpete in pomodore sauce, excuse my Italian spelling, the wine had the perfect temperature and was easy to drink as she pare it for me, her service was perfect, warm and a sweetheart personalty, lady's and gentleman's you should visit this restaurant and you will be even more lucky to be attended by Augustina, she is the right asset to they hospitality busines, for sure she put right away a smile on my face with her kind words. Best wishes to Augustina and to the chef's, hopefully to see you soon Eataly, Natasha.
Elisa Claudia
06.03.2025
Expired food
Phil v
04.03.2025
Très joli magasin mais restaurant A FUIR. Apéritifs servis en même temps que les plats. Pâtes non cuites et 5 morceaux de lardons pour des carbonara. Et pour finir, le responsable ne voulait pas nous rendre la monnaie sur l addition.
Éviter cet établissement, vous serez mieux ailleurs.
Joel Fehrsen
03.03.2025
Great food, great service, Augustina was a great help to my group and gave us a time to remember!
Liam Mancini
03.03.2025
Not just a restaurant! Eataly has two restaurants a food hall with fresh food cooked in front of you, multiple bars, a coffee counter serving Italian illy branded coffee, fresh orange juice, an Italian supermarket with fresh fruit, vegetables, meat, caviar, cheeses, dried pasta, oils and vinegars and also a large variety of white, red and rose wines along with Italian spirits. Everything is truly Italian, love this place!
Yubin
02.03.2025
First time visiting #eatalylondon so much to see and temptations!
We visited #pastaepizza but not had good experience. Service was lovely and the atmosphere/ view was great though it’s restaurant so food is more important. First… my knife had food residue and glass with lipstick mark on which asked to be changed. Then we ordered still water.. and smelled/ tasted like wet dogs… again.. had to be changed since waitress smelled the same 🤣 starter was tasty great and the main was even saltier than actual salt 🧂! 😖 I wasn’t full but had to stop… we got some discount at the end as they could see we didn’t even finish half of the plate 😢 we had to search for sweet dessert defo not from here 🤣
Mig S
01.03.2025
Attrape touristes dans toute sa splendeur cuisine infâme pizza vide pâte pas cuite c’est vraiment ce moquer de l’Italie aucun respect pour le pays et le pire paiement cash mais ne rend pas la monnaie
théo cassard
01.03.2025
Très mauvaise expérience. Des sodas sans bulles, l’apéro servi en même temps que les plats…
Côté cuisine, les pâtes ne sont pas correctement cuites, l’accompagnement est très gras. Rapport qualité/prix très mauvais.
Un restaurant où tout le monde court partout sans prendre le temps de faire les choses bien.
Un attrape touristes…
Stefania Brancatelli
01.03.2025
Fantastic Cooking Class Experience!
Last week, I attended a fresh pasta cooking class with some friends, and it was an absolute delight! Under the guidance of Chef Ursula Ferrigno, we prepared egg-based tagliolini and tagliatelle from scratch, along with two delicious sauces: puttanesca and a flavorful Delica pumpkin-based creation.
The experience, which lasts about two hours, was fantastic from start to finish—welcomed with a glass of Prosecco and ending with a "diploma" of participation. Ursula is truly radiant, and Mam is amazing; their personalities balance each other perfectly. The food we cooked together was simply delicious. Everything was perfect! Highly recommended!
Alessio
01.03.2025
I recently attended a cooking class at Eataly in London with some colleagues, and it was a fantastic experience that I highly recommend. The class was led by Chef Ursula, a highly skilled and friendly Chef who effortlessly shared her love for Italy and its cuisine with us.
We prepared Fresh Tajarin Pasta with Puttanesca Sauce and Fresh Tagliatelle with Pumpkin and Black Cabbage Cream. With the help of the chef's assistant too, Mam (I hope I'm spelling her name correctly), we navigated the cooking process smoothly.
At the end of the class, we had the pleasure of enjoying the dishes we made, making the experience even more rewarding. The team was welcoming, professional, and passionate: a true journey through Italian flavours, right in the heart of London.
Temitope Olatigbe
01.03.2025
Excellent food nice atmosphere and clean the staff by the entrance especially Francesco were very welcoming and accommodating despite it being busy and without a reservation I will return
Julie P
28.02.2025
I went there with my friend for lunch. We had the best pizza con salsiccia in London!
The pasta was also amazing.
The staff was very attentive and friendly, they even offered to take a photo of us.
After we arrived we were seated straight away (we didn’t have a booking).
Besides the incredible food, what blown us away was the fact that due to not seeing my friend for a long time we kept chatting even after the food arrived, the staff came and asked us if everything was okay since we haven't touched our meals yet, a few minutes go by and i dropped my knife on the floor, before I even managed to bend down someone was already there to pick it up and another person was there to replace it.
I can not stress enough how incredible this service has been.
After a bit of shopping which is more an experience in itself rather than just shopping, we went for a coffee and deserts which were incredibly delicious.
Vie Portland
27.02.2025
My friend and I were really looking forward to visiting! We left disappointed.
Throughout the store there are signs saying how everything is cooked fresh and sold in store, yet the dish I ordered, with cod in, could not be adapted (I can't eat chilli) so my option was spaghetti and tomato sauce.
The staff on entry were lovely! Our waiter was sullen, inattentive, and just shrugged when I asked if there was chilli in the dish (on the menu description, it doesn't say there's chilli in it).
The tastiest thing I had was the homemade cola.
The store looks amazing but I couldn't be bothered to shop after having such a poor experience in the restaurant.
I rarely leave anything but a 5 star review but I felt that, with so many of us with allergies and intolerances, I should say it wasn't a very accommodating restaurant. Maybe I was just unlucky tonight and they're better other days.
Lily Flower
26.02.2025
I visited Eataly with my sister this evening and we had a wonderful evening. Emanuele was our server and he was fantastic, he was very attentive and close by when we needed him. He brought over a take away box for my left over pizza without needing to ask. Fantastic service and a fantastic evening. Thank you!
Ray Gearing
26.02.2025
Came in for lunch yesterday, nice place and decor and good atmosphere.
Had to wait, chase many times for service...very slow.
Had pasta ricotta/spinach, pasta was lovely and fresh but dish very very dry and filling tasted old. Came very quick so I think it had been under a heat lamp for a while and not made fresh.
Pricey for what it is...
Would not go back as many better options around for higher quality and lower price.
Isa „Folpetto“
25.02.2025
Ormai è una piacevole abitudine fermarmi in questo locale prima di ripartire da Londra. Qui mi riposo dopo le precedenti giornate sempre intense e saluto gli amici. Eataly è sempre affollatissimo, ma c'è un'allegra confusione. C'è sempre il modo di coccolarsi a cominciare da un ottimo caffè e un dolce. L'unica cosa che mi manca a Londra è la scelta di pesce crudo che adoro mangiare all'Eataly di Trieste! Ma non si può avere tutto!
Nikita Sh
23.02.2025
Good selection of Italian products, haven’t tried the restaurant.
Renato Menna
22.02.2025
If you want good pizza and fair prices, go somewhere else.
I tried Eataly London after a great experience at their New York location, but this visit was disappointing.
The pizza was poor and overpriced. The dough resembled bread rather than authentic Italian pizza. As someone from Naples, I can confidently say it’s nothing like the real thing. If you want authentic pizza in London, head to 50 Kalò. Don’t be misled by positive reviews - they may come from people who’ve never had true Italian pizza.
Despite having a reservation, the three of us were squeezed into a table for two with an extra chair, even though multiple large tables were available. This setup was common across the restaurant (with many tables for two used for three guests), something you'd expect from a cheap diner or a fully booked venue - not the case here.
The entire place, both the restaurant and shops, is extremely overpriced.
Adding to the disappointment was a misleading 20% discount offer. It was intentionally vague, suggesting the discount applied to the current visit, when it actually applies only to a second visit if you bring the original receipt. Who really keeps receipts from previous dinners? An employee admitted they’re aware of the confusion, but it might be kept that way to attract customers.
On a positive note, the service was good, and our waiter was friendly and attentive.
One thing is certain: I won’t be returning.
Nikoleta Dimitriou
19.02.2025
We dined at the Pasta and Pizza restaurant with a group. The service was fairly good but the food an absolute trainwreck - the sort of meal that makes me wonder if I'm being pranked.
The fish main was overpriced and not as described on the menu (missing dish components). The chips, advertised as 'chunky' and 'triple-cooked', were the sort of cheap supermarket chips you can get at any kebab shop and certainly not fried more than once. And what is 'aioli mayo' supposed to be? The dip was just mayo, without any garlic either. The only actually tasty dish was the broccoli side, which was very fresh and perfectly cooked.
The menu is quite uninspired too. Just your run of hte mill Italian fare with nothing out of the ordinary. Including some things that are not Italian at all, such as hummus.
Overall - food overpriced and so bad one has to wonder how this place is a successful chain.
David Jansà Claravalls
19.02.2025
Excel·lent el el restaurant Pasta e Pizza, el producte es molt bo i el tracte tambe!
